However, a different technician called the next day and that technician was clueless and hadn’t reviewed my work with the previous technician. We tried a number of solutions, none which worked, and I sent him some diagnostic information. He was helpful and read the discussion forum and understood the problem. On Tues, I spent two hours on the phone with one technician. I don’t want to switch to another client because I have a lot of custom rules and folders in Mail and I use a third-party Mail plug-in and so I’m hoping I can return to Mail if the bug is fixed soon. I’ve been using Gmail in a web browser for the last few days. I’m one of the people experiencing the bug. I have a few questions for the authors of this article: Whatever the case, if you’re using Apple Mail for any sort of Google-provided address, be aware this could be broken for you if you are keeping up to date on macOS Mojave and want to update to 10.14.4. Don’t worry, Mail will still connect over an encrypted connection to the “new” account you set up.Ī quick scroll through the support discussion shows some people having issues with a Gmail address that includes a period in it, some being told by Apple Support to create a new account, some being told NOT to create a new account, and some saying a address with no punctuation isn’t working either. If you have Two-Factor Authentication enabled, you’ll also need to generate an App-Specific Password to use in Mail here. If you’re going to use the IMAP method you’ll need to enable what Google calls “less secure apps” to access your mail. ![]() Using might just get you back into your email Manually type in your full email address before clicking through to the next step. ![]() Additionally, while Mail will want to use “Automatic” as the username, don’t let it. ![]() If you’re going to try the IMAP option, we’ve had better luck here at TMO by using Gmail’s alternate server names of and instead of their counterparts. Second, some people have reported success by disabling their existing Apple Mail accounts and creating new ones, entering the relevant information as a “regular” IMAP account instead of selecting the Gmail option when creating the new account. First, you can simply use a different mail client or even just log into Gmail in a web browser. There are at least a couple of ways to work around this until there is a fix. This may be as close as you get to checking Gmail on the latest Mojave update. So far what it sounds like (according to a discussion in the Apple support forums) is that the prompts pop up, and you walk through entering the information again, but the handoff back to Mail is failing silently so there’s no error message to work from. After updating to the latest version of macOS Mojave 10.14.4, some users are reporting that Apple Mail will not connect to a Gmail account that is part of a G-Suite setup.
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